Terms and Conditions

This notice governs how Tri-State Waterproofing Service handles personal data that we collect through our Platform when users interact with it (e.g., using our website, contacting us, or visiting our booth at trade shows).

 

Customers’ Use of Our Service

This Privacy Notice does not cover the collection or processing of personal data by Customers when they use our service for their purposes. Their privacy policies govern the collection of personal data by our Customers.

 

Third-Party Services

This Privacy Notice does not apply to third-party websites or services linked to our Platform, such as social media buttons. We do not control their data practices, and we encourage you to review their privacy statements.

 

Updates and Changes to This Terms

We may update these terms periodically. Any updates will be posted on this page, and we recommend reviewing the notice periodically. Continued use of our Platform indicates acceptance of any changes. If you disagree with the changes, you should stop using the Platform and request the deletion of your information.

 

Information Collection Practices

We collect various types of data to operate our business, including for marketing purposes, where permitted by law. Below are the types of data we collect:

• Log Data: This includes technical information about your device (e.g., IP address, browser type, operating system) and usage (e.g., pages visited, time spent).
• Traffic Data: We track interactions with our website, including pages visited, search history, and queries made, to understand usage patterns.
• Lead Data: If you inquire about our services, we collect information such as your name, email, phone number, and company details for sales and marketing purposes.
• Customer Representative Data: When a Customer purchases our service, we collect data on their representatives, such as name, contact information, and company details, to manage the account.
• Information You Make Public: If you choose to upload or share content on the Platform, that information may become public, and we cannot control how it is used once shared.
• Publicly Available Information: We may supplement user-provided data with publicly available information from sources like public records or social media.
• Payment Information: We collect payment details, including method and amount, but do not store sensitive payment information beyond the transaction ID. Payments are processed through a third-party service, and we are not responsible for any issues with payment data.
• Communication from Users: We collect information when users contact us, including name, contact details, and the nature of the communication, for ongoing interaction and marketing purposes.

 

How We Use Your Information

We use the data we collect to:

• Provide and improve our services.
• Respond to inquiries and requests.
• Market our products and services
• Ensure the proper functioning of our Platform.
• Comply with legal obligations.

If you have any questions or wish to manage your data, please get in touch with us as described in the full Terms of Use.

 

Communications to Users

Unless prohibited by applicable law or unless a user has not consented to our use of cookies, we may insert cookies in some of our communications with users. For example, when we send an email, it may contain images or links. When these are viewed or clicked, it registers an event that informs us if the user has accessed or declined to open our message. This action may also store a cookie that helps us count unique clicks or visits and, in some cases, track the recipient.

This information serves legitimate business purposes, helping us understand user reactions to our communications. It allows us to adjust the amount and type of information provided. We believe these methods are fair, lawful, and proportional to our legitimate interests. They also align with users’ reasonable expectations given the context and purpose of data collection.

The information is retained for marketing purposes, allowing us to decide whether to continue or cease communication with the lead. We respect your time and do not wish to intrude on your life. If you wish to stop receiving communications from us, please get in touch with us.

 

Social Media

Our Platform integrates with third-party social media platforms like Facebook, Twitter, and LinkedIn. These services may collect your IP address and track which pages you visit on our Platform. They may also set cookies to ensure their features function correctly. The social media features are either hosted by a third party or directly on our site, and interactions with these features are governed by the privacy policy of the respective service provider.

Using these services is optional. If you choose to use them, you agree to their collection and use of your data according to their terms and policies.

 

Information We Obtain from Third Parties

We may receive information from third-party data providers, including directories. For example, if you have publicly posted a profile on LinkedIn, we may use this information as it is available for legitimate business purposes. We assume that users have no ongoing privacy interest in information they have made public, and we use it to learn about potential customers.

 

Email Accounts

Some users may opt to use features of our Platform that collect and store the contents of their emails from third-party email service providers. This is done only at the user’s direction and to provide advanced functionality.

To enable these features, the Platform must authenticate with the user’s email account. If possible, we use OAuth to securely authenticate users. Once authenticated, the OAuth token is encrypted and stored for future use. If OAuth is not available, we securely store email credentials and use them to authenticate with the third-party email service.

 

How Information is Collected

We collect information through various means, as detailed below. Our methods are fair, lawful, and proportional to our legitimate business interests while respecting user rights and expectations. If you wish to stop the collection or processing of information about you at any time, please get in touch with us using our contact details.

Information Provided by the User’s Device

Some information is automatically provided by your device or browser, such as browser type and version and device information.

 

Direct Contact by the User

Some information is provided directly by the user. This includes:

• When requesting information about our products or services.
• Completing a questionnaire, form, or survey.
• Placing a call to us for assistance.
• Attending an industry event where we are present.
• Registering for a seminar or webinar.
• Requesting a copy of a newsletter or white paper.
• Subscribing to marketing communications.
• Requesting support.
• Interacting with a sales representative via phone.

 

User’s Activity on Third-Party Sites

Suppose a user interacts with a third-party website that integrates Tri-State Waterproofing Service forms or tracking codes. In that case, the information submitted on these forms, as well as the pages visited on the website, will be recorded by our Platform.

Public Sources

We may gather information from public records and publicly available databases.

Third Parties

Some information may come from joint marketing partners or third-party providers who have confirmed they have the right to share this information with us.

 

Cookies, Pixel Tags, and Other Technologies

We use cookies, pixel tags, and similar technologies to ensure our Platform works properly and provides a personalised experience. Cookies can be either “first-party cookies” (served by us) or “third party cookies” (served by others).

We, along with our service providers and advertising networks, use these technologies to track and measure user activities on our site and third-party websites. In some regions, we need user consent before using cookies, and we will seek such consent when required by law.

Cookies help us adapt our Platform to users’ needs. For example, we may use cookies to detect the user’s location and display the website in the appropriate language.

We believe our use of cookies is fair, lawful, and proportional to the needs of our business. It aligns with user rights and expectations, given the context and purpose of data collection.

We also use third-party analytics services, such as Google Analytics and Pendo, to analyze how visitors use our Platform and compile statistical reports. If you want to prevent the use of certain cookies, including Google Analytics cookies, you can do so through the settings in our Cookie Policy.

 

Information Use and Disclosure

We use the data collected for our legitimate business interests as outlined below:

 

Aggregated Data

We analyze traffic data in aggregate form to better understand the needs and interests of our visitors and leads. This helps us design a more user-friendly Platform and create relevant marketing materials.

 

Social Media

When permitted, we use third-party social media data (e.g., from Facebook or Twitter) to understand online discussions about Tri-State Waterproofing Service and engage with customers and potential customers.

 

As Part of Our Marketing Efforts

We use contact data provided by users to respond to requests for information about our Platform or services.

 

As part of Our Sales Efforts

We keep records of our interactions with visitors, leads, and customer representatives to:

• Maintain contact information and correspondence.
• Send relevant marketing materials and surveys.
• Communicate about our activities.
• Invite users to events based on their preferences.
• Share content via social media platforms like Facebook or Twitter.

 

To Interact with Customers

We use contact data provided by customer representatives to respond to requests for assistance, provide account information, or offer service and support.

 

To Provide or Facilitate Platform Use

We use the information to:

• Provide requested products, services, or documents.
• Fulfill purchases and provide service.
• Respond to customer inquiries.
• Administer the Platform or Service and diagnose server issues.
• Follow up with customer representatives to resolve any issues.

We also use information about users’ devices to ensure our Platform functions properly on their devices.

 

For Financial and Accounting Purposes

We use financial data from leads to verify their qualifications for certain Platform features. Once a lead becomes a customer, this data is used for billing.

 

For Business Operations

We use data to:

• Send administrative information.
• Respond to user preferences and expedite transactions.
• Administer the Platform, diagnose issues, and manage our business.
• Help users navigate the Platform more efficiently.
• Adapt the website and apps to meet user preferences, such as language or font size.

 

For Security Purposes

We use the information to conduct security audits, monitor for fraud or disruptive activity, and improve the Platform. We also use IP addresses for security purposes, such as calculating usage levels and diagnosing server problems.

 

For Statistical and Research Purposes

We use aggregated traffic data and information from cookies to analyze trends and the effectiveness of our promotional campaigns. We study this information in an anonymized format to optimize marketing and ad targeting.

 

Sharing with Third Parties

Except as outlined here, we do not share or disclose a user’s data to third parties. Our practices are fair, lawful, and proportional to the needs of our business and align with user rights and expectations.

We do not wish to intrude on your time or privacy. If at any point you would like us to stop any activity affecting you, please get in touch with us using the details in the “How to Contact Us” section.

 

Disclosure to Marketing Partners

When legally permissible, we share personal data to help us understand the demographics of our target audiences and support marketing efforts. This may include sharing information with third-party marketing companies, affiliates, advertising agencies, and data aggregation firms. These partners use the information to assess lead interest in products and services in accordance with this Privacy Notice.

 

Payment Processing

We work with a payment processing company to process credit card payments. If you make any payment to us, our payment processing provider will store on our behalf your full name and credit card details.

 

Fraud Prevention and Protection of Legal Rights

We may use and disclose information to the appropriate legal, judicial or law enforcement authorities and our advisors and investigators when (i) we believe, in our sole discretion, that disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of Tri-State Waterproofing Service, users, or others; (ii) a user has abused the Platform or Service or gained unauthorized access to any system, engaged in spamming, denial of service attacks, or similar attack; (iii) to exercise or protect legal rights or defend against legal claims; (iv) to allow us to pursue available remedies or limit the damages that we may sustain.

 

Law enforcement

We may have to disclose user information if a court, law enforcement or other public or government authority with appropriate jurisdiction requests that we provide that user’s information. Such a request is made using the method required by law in the applicable jurisdiction, such as a search warrant, subpoena, or court order, and we believe that such a request is valid.

 

Corporate Reorganization

We may transfer users’ information to a third party in case of the reorganization, sale, merger, joint venture, assignment, transfer or other disposition of all or any portion of our business, asset or stocks, including in the event of bankruptcy or corporate restructuring. Except as otherwise provided by a bankruptcy or other court, the use and disclosure of all transferred user information will be subject to the policies described in this Privacy Notice. Any information that a user submits or that is collected after that transfer may be subject to a new privacy policy adopted by the successor entity.

 

Security of Personal Data

We use commercially reasonable technical, organizational, and administrative safeguards to protect information within our control against unauthorized or unlawful access, use, modification, destruction, processing or disclosure and against accidental loss, destruction, or damage. We believe that these measures are reasonably adapted to the nature of the information in our custody.

We limit access to our users’ data to only those employees and third parties who reasonably need access to it to perform the activities attached to their job responsibilities.

However, due to the realities of data security, no security system or storage system can be guaranteed to be 100% effective or secure. Thus, we cannot guarantee that any information provided to us or collected by us will not be accessed, hacked, disclosed, altered, or destroyed by unauthorized parties.

 

Breach of Security

In the event that we become aware of a security breach which we believe has resulted, or may result, in the unauthorized access, use, or disclosure of non-public personal information of users, we will promptly investigate the matter and notify the applicable parties of such breach. Such investigation will be without delay, consistent with the following:

1. The legitimate needs of law enforcement.
2. Measures necessary to determine the scope of the breach.
3. Efforts to identify the individuals affected.
4. Steps to restore the reasonable integrity of our Platform.

We would love to hear your questions, concerns, and feedback about this Notice. You can contact us:

 

By email at: [email protected]

By phone at:

US-based: 770-869-7888

Outside US: +1 770-869-7888

 

By postal mail at:

Tri-State Waterproofing Service Inc

Attn: Privacy Compliance

2222 Hilton Drive

Gainesville, GA  30554

 

Please note that email communications are not always secure, so please do not include credit card information or sensitive information in your emails to us.